ING Vyasa decides to wipe me out

Here’s my story

All those who read my blog, know how excited I’ve been about the new house.

A month back we found this house, and decided to take the plunge. In came ING Vyasa. The sweet man from the bank took our details, chatted with us, and assured us that if all the papers were in place; our loan would be ready in no time.

Tra la la.

Next, the loan was approved. Then, the nice agent from ING Vyasa told us we’d have to pay a higher processing fee because only ING Vyasa got a lawyer to check every single paper related to the house. In fact the ING Vyasa man told us we were unnecessarily paying a lawyer to check the papers, considering they were so stringent with their own checks.

Next morning the call comes, all papers are clear.

Tra la la.

Next we scramble to pay the owner the money. A huge fat sum. Begged and borrowed from parents, relatives and friends. We sell our investments, wipe out our bank accounts.

The nice man from the bank is encouraging. He tells us as soon as we finish paying our part, and do the registration, the bank will hand over the cheque. That’s the rule.

We pay, the registration happens.

Tra la la.

Then we start to break the house, run after contractors, plumbers, and the nice man from the bank. Who says the cheque is on its way. He’s just trying to get us a lower rate of interest. Nice man, we’re so thrilled.

Tra la la.

Then he arrives at our house, makes us sign some papers. Says the cheque will be given in two days. It doesn’t happen. We call him yesterday; he says the cheque will be paid tomorrow. The owner is getting jumpy. So we call the nice man at ING Vyasa’s boss. Who says, “Don’t worry Sir, the cheque is ready. I signed it. You’ll have it tomorrow afternoon.”

Tra la la.

This afternoon. No call. A calls them. And they tell him there is a problem. They didn’t realize one document was stamped, not registered, and there is another document which they haven’t got.

What does that mean?

Sir, sorry…but we can not disburse the loan.

I’m sitting here, writing this. I’ve paid the owner, money I’ve saved, money I’ve earned, money I’ve borrowed. And the nice man from ING Vyasa is sitting in front of me saying they knew about this a couple of days back, but they were confident they could solve it. However they can’t, and so they can not give me the loan. And ya, they were lying to me since Thursday.

A is stressed, I can see it. He’s on the phone, fretting, upset, angry. I’m writing, because that’s therapy. I’d probably be crying otherwise. The nice man from ING Vyasa has made a sorry face.

But they have no responsibility. They knew about this. They did not inform us. We paid them a processing fee, so they could check the papers. They couldn’t do it right.

Now they walk away scot free. And we stand to lose everything we ever had.